I recently stayed at the Luskin Hotel and wanted to share my experience. I appreciated the hotel’s cleanliness and its convenient location on campus, which made my stay enjoyable in many ways. The onsite parking is easy and convenient although a bit pricey. The layout, cleanliness, and overall environment are excellent and very well maintained. I appreciated the effort put into creating a comfortable and aesthetically pleasing space.
However, I had a disappointing experience at Plateia. The food I received at dinner was undercooked and lacked flavor. In addition, several staff members seemed visibly annoyed by guests and appeared overwhelmed, which made dining uncomfortable. Even if staff are stressed or busy, it is unprofessional to be so conspicuous about it in front of guests or for it to be projected in a way that alters the level of service. This behavior takes away from the guest experience and does not reflect well on the hotel’s brand. They should either get more staff for peak service hours or provide training to help staff manage busy periods with grace and professionalism.
Overall gorgeous space, but the staff’s demeanor and training don’t seem aligned with the level of service expected at this class of hotel, so it undermined the whole experience. If they can level up on the service front they would exemplify a five star experience.