I never leave bad reviews but please believe me - we received the worst room I have ever stayed at in my life at this hotel.
We walked in and immediately noticed the room had an unbearable smell of sewage or poop. The entire room felt damp and sticky. Even the bed sheets were wet to the touch!! All my clothes in the suitcase became damp just from being in the room. It honestly felt unsafe, like there was mold somewhere. Sleeping was very impossible because of the smell and the constant dampness of the sheets.
Other smaller issues:
The lights barely worked, making the room dark and gloomy. Everything was marble, which made it feel like a dungeon. The toilet paper holder was broken, and the mini fridge didn’t work.
We checked in right at 3 pm and immediately went to the front desk to ask for another room. The short haired and rude receptionist refused to move us, claiming nothing was available—even after we offered to wait. We were forced to stay in this disgusting, unsafe room.
This was hands down the worst hotel experience I have ever had. Moist sheets every day, a constant sewer smell, and conditions that absolutely cannot comply with health and safety regulations.
I cannot believe we paid for this hotel. I wouldn't stay here it if it was free!