The Gardner Hotel El Paso

Very disappointed. Booked for a 2 bed room, got ONLY 1 bed. They switched it for us but that room had NO working tv...... Got there Saturday evening, hotel has 50 room and has 2 parking spots......, which one of those is occupied by staff. So that leaves 50 rooms with 1parking Good luck. If your lucky like me and ask about parking, you will get told about there FREE parking in a lot half block away, and wake up to a $75 parking citation. Don’t bother on talking to front office they will tell you to call the city and fight to get dismissed. Yeah right.... Hotel is decently clean, could use major improvements though.... doors to restroom and rooms are very hard to close, windows dirty, bathtubs are black. If you plan to have a quite night forget about it. Front desk has ear plugs for the noise with neighboring bars. (Dead serious about ear plugs) I suggest you bring your own. Free ones are obviously cheap. Some vending machines work, but be sure to bring your change in morning to get your small styrofoam coffee..... Overpaid for a room with no tv, service doesn’t care much bout customers. Sadly I will be get more satisfaction from paying a citation to the city of El Paso (that was Gardner hotel fault) than I did paying for this room.

I got there and

Not sure how to describe this place honestly. Saw in a few places the reservation is none refundable but couldn’t imagine going Into a place like ... place is definitely old and I figured it will have his charm and as much as it didn’t come close to it I figured I’ll make it work. Walked In and obviously the run the card so fast before anything so signed and went to it ... An hour and half later came back and brought my bag (the stairs) and was looking to settle in. 10 -15 min later when I couldn’t find an AC thermostat or vent I went downstairs to ask cause room was HOT. Central AC was the answer and I should leave the window above the door and the window facing out to the street open. That’s the point I asked to vacate the room and was told sorry no refund. Unreal !!!! 15 min can actually cost over $300 with this place and they don’t bother tell you that you’ll have to sleep l

There is no AC in the shared room. I arrived in the middle of.summer and it is not barable for until modnight. suggest the hotel should prepare fan so that guests can blow the cild air in the hall way to the room to cool it down. The lock to the shower room is broken but i were the only pne to stay in the room for the night so it wasn't a big issue. It is very close to a club so loud music until midnight. The hotel provide ear plugs but i dont know how well they would work as i had my own Bose noise cancelling headset that worked pretty well. There are two parking space for guest for free. The hotel is right at downtown El paso so dont meed a car to tour around the downtown area. The staff is friendly amd room is pretty clean though.

It is quite old, no air conditioning, very LOUD fan in the hallway and lots of party noises from neighbors all night.