Gen and Justin facilitated one of the best checkin experiences I've ever had at a hotel. Incredible hospitality! The hotel itself is recently remodeled, and the rooms and amenities were great. Zero complaints there.
The only issue I had was with parking. While there is valet parking available, there are not enough valet spots for every room and the valet parking is an open lot in a not great part of downtown Dallas. If unable to get a valet spot, you have to park in an open lot a few streets over or find street parking.
We ended up parking on the street next to the hotel, and we're grateful we did because overnight, several cars in the valet lot were broken into. We were told there was contracted security, but unclear how this happened if there was security on site.
I would stay here again if I didn't have a car to park. With a car, I'd elect to stay somewhere else with safer, guaranteed parking options.