2/10 - Insatisfatório
28 de out. de 2025
BED BUGS !!!!!! Room 101 the bed had bed bugs and I took photos and videos of the bed bugs moving all over the pillows. I collected several of the bed bugs in a clear bag. I reported the incident immediately to the night shift desk clerk who also took photos of the bed bugs in the bag. I checked in on Friday October 23, 2025 at 3:30pm and discovered the bed bugs at 9:30pm. The desk clerk stated that he had no other rooms available and would notify his manager about the situation. I checked out after notifying the desk clerk. I called back the next day on Saturday October 24, 2025 and spoke to a desk clerk named Kimberly who was very rude and stated no refund would be issued because I booked the hotel through a 3rd party web site. I then asked to speak with her supervisor and Kimberly stated I don't know when the manager or owner will be here. She stated they come and go as they please and have no set schedule. Kimberly also refused to give me the name of the owner. Furthermore, the toilet had urine stains under the toilet seat. The owners never reached out to me to offer any kind of the compensation or vouchers. I made a complaint to the best western complaint line. They stated that the owner replied and stated no bed bugs were found and a 3rd party was used to book the hotel so no refund would be given. Of course there was no bed bugs found when YOUR staff looked. They had several days to fix the issues. Very poor hotel.
Jaclyn
Jaclyn, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
