2/10 - Insatisfatório
23 de fev. de 2026
* Room was not avalible when we arrived - we were "forced" into another room. Therefore, didnt get the same type of room as others we were traveling with.
* On the day 1st full-day we got blocked (room, purchaes etc.) as when the room was changed, the reception had set us to 1 night stay instead of 3. It took approx. 30 min of showing Hotel.com confirmation and Bank statements to prove that we had paid for t he stay.
* on the 2nd full-day cleaning was trying to get us out of the room as they still had stated that we had to check out the day before. Again, we have to prove that we had paid for the stay.
* The alternative room we got did not fully work. Door card did not work, so we had to get a physical key instead. There were no soap in the room, we had to ask for some of the sheets to be changed as they did not look clean and we had to go to the reception to ask for toilet paper as there were only 1 roll for 4 people 4 days and there was no cleaning while we stayed there.
* Tropical Island in general lack employees, everywhere. Giant queues at the reception (between 30-60 min wait time) bar, restaurants without food (runs out around 7 PM but you pay full price). There's no toilets at the buffet area so you have to go out (that is fine) but they require you to stand in the line (to get a table, approx 15-20 min) to get back in side even though you have a table.
* I have 5 more items but do not have more space to write this review
STAY AWAY! Find somethign else!
Kasper
Kasper, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
