I am basing this review on two rooms - we travelled with my 80+ yo parents, they were in one room on the second floor, my husband and I had a room on the 3rd floor. The second floor room was clean, bright, very well appointed, and a nice view to the park across the street. The room my husband and I took was awful. It reeked of old cigarette smoke that had not been adequately cleaned out of the room - obvious that it had in the past been a smoking room. Dark, older outdated furniture, rusty shower curtain rod, broken shower handle... I could go on but the ultimate worst part was the horrible smell. The only reason we did not leave was because my parents were settled into the very nice room. That being said, you cannot run a "hotel" with such drastic variations in quality room by room - rehab ALL of them before you open to the public. I would not stay there again due to the uncertainty of what kind of room you end up with. And there is NO staff on site - not sure the posting on Expedia really made that clear - no daily room service or daily cleaning or replenishing of items - there was a closet that had extra towels and Keurig pods, but it was for the entire place. Just bad bad bad - I will pay extra for the Marriott next time we travel to Quebec.