Ad stated check-in at 3 pm. I arrived early hoping to get in early. Told fully booked and short staffed. I early on asked to store my luggage so I could go relax at a restaurant. They had no place to store it. I prepaid for 5 nights.
I waited and waited and waited outside until 4:45 pm. Uber took me, so I sat out front with 4 pieces of luggage. I talked the desk into bringing me a chair.
Finally, I get into my room. Could not get the tv/cable to work. Also the toilet seat was broken and I almost fell off. I should add that I was using a walker due to recent surgeries on my leg.
I immediately reported the two problems. "Sorry, maintenance is gone for the weekend. You need to wait until Monday." What kind of hotel operates that way?
Monday came and went. One friendly desk girl brought two tv controllers that should have been there when they cleaned the room before I arrived.
No new toilet seat until Tuesday.
Not impressed with this property nor the lack of service.
I really don't need management responding with the typical apology and "we strive to maintain quality, etc, etc" If you did so, I would be wring this review. How about a partial refund?