2/10
Our night started of with a nice welcome by the front desk. The problem started after we had dinner returned to the room for the evening. The rooms were mostly clean and offered two semi clean towels and wash clothes. The sheets were clean. There was no way to contact the front desk for new towels. The guests two doors down were frying food in their room and caught it on fire. The fire alarms went off as the hallway filled with smoke. After we evacuated we asked the front desk clear if we could transfer to a room downstairs closer to an exit because I am traveling with a child with a disability. She said maybe if her general manager approved it. After 45 minutes I went to ask the gm because she hadn’t reached out to me. When I found her she told me they didn’t have any rooms to offer me because they gave it away to someone else in that 45 minute frame. I told her I was concerned that the neighbors may do it again because not only were they frying foods in their room they were also smoking marijuana and being very loud. She told me, “you’ll be fine. Nothing else will happen”. I asked for a refund so I could go the a neighboring hotel, and she said, “ have you seen that place? It’s worse than this place”. Nothing was resolved for me and my room.
The general manager was apathetic and unprofessional. The hotel was not a very clean and safe space. This was the third time in the last six months that a similar occurrence happened according to a long time residence of the hotel.
Jennifer
Viagem em família de 1 diária