2/10 - Insatisfatório
19 de out. de 2025
Terrible stay at the Attwater
Parking was difficult. A few tight spaces adjacent to the hotel. If full, required to park across the street. When I went to park across the street there was an event and no available spaces. Waited until someone left. As to the room, the bathroom sink was not working, would not drain. Informed management and was told it would be fixed. It was not fixed. The bedroom had one window with a broken shade and the other was missing. Only three hangers in the small closet. No in room coffee makers. Thankfully I am in good shape as I was required to carry my large suitcases up to the third floor. Have no idea how an elderly person could manage this issue. Last but not least, at 2:30 in the morning the fire alarm went off. No staff on hand to inform guests on next steps. Guests all ended up in the first floor living room, unclear on what to do. The Newport Fire Department showed up to look into the matter and they were the ones to tell the guests that it was all clear to return to your room. Nobody from the hotel was there to assist guests or for that matter address questions from the Fire Marshal. When the alarm went off I called the hotel’s emergency number and got a recorded message saying that the office was closed and to leave a message. To pour salt on this wound , in the morning when I checked out, no apologies from the team managing the front desk. At a minimum I should have been offered a discount for all of this nonsense.
Michael
Michael, viagem de 3 diárias
Avaliação de hóspede verificada da Hoteis.com
