Sonesta Suites Scottsdale Gainey Ranch

This hotel was very average. It was advertised as a new property and was so not. The second night there was a severe rainstorm and the ceiling in our room leaked. A large amount of water ended up in my suitcase and on my belongings. The temporary manager was nice but didn't seem too alarmed about the problem. We had to move to a new room and they did leave some crackers and cheese in there for us. I had to ask if we would be compensated in any way for the problem and only then she agreed to take some off the room for that night. ($85) They also advertise free parking, internet and breakfast but then charged a $28 fee per night resort fee for the parking, internet and breakfast...that's not free! And believe me, this is not a resort!!

This is a nice suite-style hotel that would be good for business travelers or families that are staying a few days. It is pet friendly and unfortunately, I am allergic, so that wasn't a positive experience for me. Nice pool area and exercise room. The $25 resort fee seemed like an unnecessary add-on as there really aren't any resort amenities that warrant that fee. The included breakfast and very full manager's reception each evening were way above average.

When I checked on I felt rushed, and I was the only one checing in. The hotel was nice, but just seemed like a big hotel taking your money. The food was good, but would not stay there again.

Well cared for and clean hotel

Beautiful room and property. Wonderful breakfast with slight variety in menu each day. Breakfast included brewed Starbucks coffee. Near lots of great restaurants.