Stunning Views, but Far from a 4-Star Luxury Experience
The view is undeniably breathtaking, but unfortunately, that is the only truly luxurious aspect of this property. Despite being advertised as a 4-star luxury hotel, the overall experience is closer to a 2-star accommodation.
Sleeping was extremely difficult. The main mattress was completely worn out and sagging, forcing us to request a replacement. The extra bed was excessively hard. Strong chemical cleaning sprays left an unbearable smell throughout the accommodation, even after almost two days of ventilation. Other guests complained about the same issue.
Breakfast was among the worst I have experienced: very limited selection, poor freshness, and cheap products. Service was disappointing, with insufficient staff, limited English communication, and dirty outdoor tables that we had to ask twice to be cleaned.
The swimming pool was poorly maintained, with peeling paint and freezing water, making it almost unusable. The accommodation also lacked cleanliness, and even the beautiful bathroom had leaking pipes.
Overall, this feels more like a basic holiday apartment rental than a luxury hotel, without the service or standards expected from a 4-star property.
A spectacular view does not justify calling something luxury. Management urgently needs to improve comfort, cleanliness, maintenance, and service, or reconsider how this property is advertised.