Hampton Inn & Suites McKinney

Room was not ready at 4 and than we were put on a room with occupants.

The hotel room was nice, but breakfast was extremely disappointing. We went down to eat around 8am and there were no eggs, no bacon, limited pastries, no cream cheese for bagels. We asked about the eggs and were told we had to wait 15 minutes. I'm not sure if they were short staffed or what, but there was hardly anything to eat and none of the tables had been cleaned.

Front desk was extreamly rude when checking in. The lady even laughed in my face when my room was still not ready after 4pm

Almost everything was perfect. Bed was great, room was clean, air conditioning worked very well, and breakfast had plenty of delicious choices. I was only there one night and the whole time my TV didn't have reception. I called the front desk and they were aware of the problem and contacted DirecTV. My TV finally got reception at the time I was ready to leave the next morning. That was the only disappointment. Otherwise it was a great hotel and will probably stay there if I visit the area again.

The staff (morning and night) working the desk checking you in and providing basic customer service was less than ideal. Simple things of customer service speak volumes!