Hampton Inn & Suites McKinney

I paid for 2 queen beds and was given a king and a sofa bed...and told it was all they could do even though I booked it well in advanced...not cool...shower full of mold

Handicap room was NOT handicap accessible! There were 2 rails on bathtub wall that was it. My 30 year old son couldn’t get out of the tub without help and it took me and him about 30 minutes to get him out. I requested help from front desk but they only had 1 young lady working in the whole hotel. It was awful!! He is 6 ft 5 inches and I am 5 ft 3. His right side doesn’t work so he and I both were exhausted by the time I got him back in his wheelchair. This is unacceptable! Should have been a roll in shower with fold down seat for handicap accessible. I feel we should get a full refund!

Room was not ready at 4 and than we were put on a room with occupants.

The hotel room was nice, but breakfast was extremely disappointing. We went down to eat around 8am and there were no eggs, no bacon, limited pastries, no cream cheese for bagels. We asked about the eggs and were told we had to wait 15 minutes. I'm not sure if they were short staffed or what, but there was hardly anything to eat and none of the tables had been cleaned.

Front desk was extreamly rude when checking in. The lady even laughed in my face when my room was still not ready after 4pm