We have stayed twice at the Mozonte. The first time it was just my wife and we had a nice pleasant stay.
The second time we took our 3 children. When we got there at around 1pm, there appeared to be some confusion as to which room to put us in for the price quoted. This made us late for our appointment. So our room was shuffled and we were put beside the storeroom (couple of small cockroaches, normal for Nicaragua), the air conditioning had only one speed and temperature and pointed directly down onto our bed, large “water??” stain on upper bunk bed, soap dispenser didn’t work, little water from shower and the pool was under maintenance for the whole stay. Also, the breakfast buffet was almost empty at around 8:30.
“Most” of the staff are super friendly and helpful.
So in conclusion, my wife heard the owner speaking with one of the supervisors and they all agreed that the hotel was understaffed. You could tell that they were all tired.
So I can’t really be too upset because I think that they recognized the issue and will resolve the problem
Let’s see next time. We come to Managua often for medical therapy in Bolognia
PS- This review is only for the Mozonte and not for publication on the website because I believe that the management are resolving the issues without the need to cause further embarrassment to the establishment.