Hyatt Regency Houston/Galleria

Wasgrest except for check in lines we back to the restaurant. So left twice and came back. Just not sure why so long of lines.

Check’in was a bad experience. I was told there is no room available at 7:30 pm if I wait maybe some will check out so I can have a room even tho room was prepaid and confirmed. I asked for the manager and boom I got a room all the sudden. Then I order room service. My meal and drink arrived, fries plate had the seal opened and fries was eaten out of it, even tho I ordered a bottle they brought me 2 different glass containers has the wine in them and I was told it’s same as bottle....who does that??! Hi told him I ordered a bottle I want to unopened bottle. He came back with a bottle and told me he needs to change the receipt so I can sign it. He came back an hour later when I was trying to sleep and I posted the sign for so not disturb he kept knocking on the door. Back to back. Toilet kept making weird noises all night. I got up in the morning to take a shower, turn the water on guess what shower head is spraying everywhere. That left a bad taste last place to expect that but hey. This is all bad management. I was also told by the lady at receptionist desk” even she has to wait or maybe not even get a room at Hyatt hotels” that was pretty bad way of saying I work here but this hotel sux. Awful

Hotel itself is great - very new; large & comfortable rooms, and very quiet. No outside noise at all. Hallways very clean; fast elevators, no waiting, prompt valet parkers. The downside: Bar / restaurant service. Had 3 breakfasts there; all three times it took multiple requests to get milk for coffee / tea. Evenings, at the bar, service was very slow. Part of that can be written off because it was games 6 & 7 of the World Series, however the bar was understaffed. Even when you got attention of a server, their attitude was, in a word, NEUTRAL. No "welcome back" - no smiles - no buyback round - no greeting. This is unfortunate because the food is really good, but just a service staff in need of more training.

Friendly staff, easy checkin. Quiet room. Very clean and great city view.

Hotel was not very clean, very hard to get service Definitely not 4*