Hyatt Regency Houston/Galleria

Very nice room. Quiet, roomy and very clean.

Honestly this hotel seemed very nice from the outside but we had a few issues with our stay. The room was not clean...obviously no one cleans behind the sliding door for the bathroom because there were dead bugs behind ours. We also found a sock and an earring in our room, which is frustrating because our 1 year old is walking around picking up anything he finds. Our mini fridge did not work and the air had to stay on 67 for it to even run at all. We also heard extremely loud banging noises throughout the night and barely slept. The shower was uncomfortably hot and wouldn’t cool down unless it was almost off. When we wanted to check out we had to call 2 times for a luggage cart and it took almost an hour for them to come. I would have enjoyed a cheaper hotel a lot more.

The valet should be offered for free if you are a guest at the room. Other then that my stay was awesome!!

The best place to stay

Absolutely wonderful! Staff was quick, courteous, and very friendly. Very convenient to Galleria. I will definitely stay here again when I come to Houston.

Overall experience was good. Couple of minor things that bothered us though: 1. When we called to inform the hotel of our arrival. We were told, they did not have a reservation for us. Had to call Hotels.com and they got things figured out and fixed. 2. Room was nice however, the refrigerator did not work and we called 3 times to report it. Each time we were told, an engineer would be up. He never arrived for the 4 days we were there. 3. We choose afternoon cleaning service. However, each day the cleaning lady would knock on our door between 9:30-10am. 4. Bathroom was not clean. Stains were on walls and doors and the floor was dirty like it was not swept or mopped after the last guest.

Giving high rating only because Houston suffered thru an unusual spring event and pandemic in general. Practically no stuff in the hotel. I could not my phone calls answered at all . Not at all. We had to go to front desk and stay in very long line. Rooms were nice. We tried to help and did not request housekeeping. Hallways were not too clean. Location is great. I will come back to verify that it was just a odd year

The overall service was unacceptable. We requested days in advance a baby crib, it took more than 4 calls to housekeeping to solve this issue. The check in took more than 30 minutes. The lobby bar was always very dirty. Bad customer service in general.

Rude lady at front desk

The hotel was pretty nice. However, Hotels.com did not secure our reservation. Thankfully the manager found us a room although it was a cheaper and smaller room than we paid for. The same thing happened to our friends, who also used Hotels.com. This is the second issue like this that we have faced in the last 3 months. It is getting old!