I booked a room specifically with a king bed, yet at check-in I was informed that none were available. At that hour it was too late to secure another hotel, so I had no choice but to accept a room with two queen beds. This was not the experience I reserved or expected.
Breakfast was disappointing. Most items were cold, and the presentation felt neglected. The shared gallon of milk placed in the fridge for all guests to use was particularly surprising and did not reflect the level of care I associate with this brand.
The bathroom also showed clear signs of poor upkeep. The shower pressure was extremely low, the soap dispensers were stuck, and even the toilet paper holder had been installed out of alignment. These may seem like small details, but together they suggest that quality control is not being taken seriously.
If this were a Motel 6, I would call the stay perfectly adequate. However, this is a Holiday Inn Express charging premium rates. The experience fell well short of the standards the brand promises. There is considerable room for improvement before the hotel can reasonably justify its pricing or its affiliation with the HI Express name.