We loved the design of the hotel & the location. But the staff, even though very nice individually, seemed disorganizedāit was like no one ever talked or shared information with each other. The hotel was rebranding from The Dean Hotel to The Neptune, so possibly that is why? There are numerous examples from our stay, but I will just share the last two things that happened. The stay was prepaid, months before our visit. When we checked out, the person at the front desk said, you guys prepaid, everythingās good. I look at my credit card online later to find that The Dean/Neptune charged us again for the entire visitāexcept the new amount is less than what we prepaid. I spoke to the manager, and he reversed the 2nd charge right away, but had no real explanation about why weād been double-billed. When we left, we left 2 postcards (stamped & addressed) for the hotel staff to mail. Instead of just mailing them, they put both postcards in an envelope, and mailed them to the 1st postcard recipientā¦2 months after our stay! I even donāt know what to think about that. Are there people who donāt know what postcards are?