The hotel grounds & pool areas are lovely, especially the sunbeds, but the ground throughout the resort was very uneven & the steps leading to our room were broken and dangerous. There was also no pool bar service as we had been told to expect, so we had to constantly go to the bar ourselves.
Staff throughout the hotel were generally unfriendly and unhelpful. At dinner around 8:15pm, there was very little hot food left and what remained was cold. The restaurant itself was extremely hot and uncomfortable, making the experience unpleasant. At breakfast, basic items such as butter had run out; when we asked a waiter, we were simply told it was “finished” without any attempt to resolve it, although we later managed to find some at another station. In addition, our plates and coffee cups were repeatedly taken away before we had finished, making us feel rushed and unwelcome.
The room itself was nice, comfortable with clean beds, but it was very poorly lit, making it feel quite dark and impractical. Snack Bar staff were also unhelpful. We were told it was forbidden to take food to our room, yet we saw Turkish guests doing so on multiple occasions.
The entertainment was also very disappointing and not what we expected from a 4 Star hotel. It felt childish with low effort, involving audience participation games rather than proper shows such as live music or a fire performance. Overall, for what was meant to be a special 1-night birthday stay it was very disappointing.