Residence Inn by Marriott Dallas Plano/Richardson

My experience there was wonderful they accommodated me in every way even when I had issues and I had slept past check out time they were still greatly accommodating to still continue to work with me I would recommend this place to everyone!!!

Despite COVID restrictions, they still provided a safe, clean atmosphere with the gym, breakfast and house-cleaning (though limited and upon request). I’ve stayed in a dozen or more hotels around New Orleans and Dallas over the last 6 months or so, and this was the cleanest, most hospitable place I’ve stayed! Great gym, clean rooms, great staff and perfect for family and business!

Bed bugs found upon pulling covers back to go to sleep

Place is nice and comfortable and it feels homie since you do have a kitchen and couch inside your room

The hotel and room were not especially clean which was surprising to find in the time of Coronavirus. Amenities were largely non-existent -- No hot breakfast was available and restricted access to the pool during open hours without a posted notice was frustrating. When requesting new bath towels for our room over our multi-night stay, the hotels GM explained that due to a recent spike in towel theft we would be required to exchange our used towels 1-for-1 with new towels -- room delivery for this exchange was not available as we were told the hotel was understaffed and we would need to visit the front desk. As a long-time business traveler averaging more than 100 nights annually, I've never experienced a hotel treating all of its guests as thieves... and outright refusing basic sanitary services to its guests, especially during a global health pandemic.

Was able to make use of the Kitchenette, which was nice. Big suite with lots of nice amenities. Only demerit was no nightlight.

Front Desk service was good, breakfast was okay but prefer hot breakfast like anyone else. The room was spacious with sofa pillow and ful kitchen for the cost of $58 per night! Room was clean and quite neighbors for the most part. I thought it'd be noisy b/c hotel was off the access road but it wasn't. Parking was b/c they had a parking garage as well. We booked an accessibility room b/c of our disabled mother....it had a walk-in shower, lots of space inside restroom. I like the TV options with free streaming of HBO, Showtime, etc etc and wifi. The king size bed was comfortable. Only request is to have hooks on wall by windows so blinds can latch on too so light doesn't come in super early in the morning.

We had a really good time. Few little maintenance things that needed to be fixed but it was not too terrible. Very pleasant stay. We will definitely be back again. Love the kitchen option. Has a cook top and nice size freezer and fridge.

It was great, they had a great Covid approved grab and go breakfast. Room was really large and nice! Bed was comfortable.

My stay at Residence Inn was not good. The service my mom and I were provided was terrible. The front desk host who we delt with was very unprofessional, rude and not accommodating at all. He did not program our hotel key properly and we were not able to get back in our hotel one afternoon. When I called him to let him know, he made me go back downstairs to get another key. Our TV did not work when we first checked in and had to call for someone to come fix it. When we first got to the hotel to check in, there was no one at the front desk and else had to wait 15 minutes before anyone showed up. He never apologized fir the wait. I will never stay at your hotel again. Bad service!