Let me start with clarifying one thing I didn't see in the reviews that I at least read. This hotel has two places - across the street from each other. The place in the picture (wooden exterior) is one but there is another place. When we arrived, we were told that we were staying in the other place. That was the start. Then we got a basement room. The guy at the desk said it was mentioned in the listing but it was clearly not. After having traveled half the night with a tired 5 year old and pregnant wife, I was ready to contest the hotels.com non-refundable policy. However, my family was tired and it was too short notice to figure out an alternate situation, so we decided to make do for the night. That was the beginning of the trip ...
We then proceeded to clarify that the listing had included breakfast, but they said that it was not included. We pushed back and they said we could have the breakfast included in our stay. I think there's a bug in the hotels.com system or some disconnect where under the description it says Breakfast for X people included, but the hotel's system didn't reflect it. Take a screenshot when booking.
To be fair, the staff did make up for the inauspicious start with good service and they were helpful. The room was comfortable & location was great. In the end, we came away with a positive experience overall. We spent most our time out of the hotel, so the basement room wasn't ideal but ok in the end.
