6/10 - Bom
21 de abr. de 2025
Unfortunately a very disappointing stay. From the moment we checked in to our cabin the dirt and mould was evident throughout. This place has not been properly cleaned in years. Kids beds were terrible, with ridiculously old and hard mattresses with a large amount of dust, dirt and mould all around the bunk bed windows. Holes in the wall in the bathroom that could have very easily been repaired. Balcony roofing/awning is undone and would be dangerous in high winds. Loads of dust and dirt under tables and beds and floor was dirty. There was a broom in the cupboard to sweep (which was definitely needed) but no dustpan to sweep the pile up off the ground. Very disappointing for the Ingenia brand.
Pros:
Reception staff were friendly and helpful
The pool area was nice enough and seemed to be well maintained.
Lauren
Lauren, viagem em família de 4 diárias
Avaliação de hóspede verificada da Wotif