Where to start! We made a reservation, so they knew we were coming. We were put in a room where we were met with a leaky tub facet (non-stop leak). Going into the bathroom, clised the door to use the restroom and there was mold on the back of the door. Not to mention once you close the bathroom door, you had to first to get out. The AC did little to cool the room. Out on the balcony the AC was rusted, but the large rust chips faling off of the AC was more the issue. The elevator when getting on from the 2nd floor needs a magician to operate. Lucky for us it came in form of a 6 year old that learned how to use it. There were no clean towels when we asked for fresh towels. My goal was to take pictures of the room issues to add to this review, but it was time to go. The stay itself was great because me and hubby closed off the surroundings, and enjoyed what we came to enjoy, each other and the ocean.