2/10 - Insatisfatório
20 de abr. de 2026
Booked this hotel for an overnight romantic getaway that was ruined with an overly warm room, lousy food (I've had better at Waffle House) and constant interruptions from staff that had no respect for the time. I informed them about the AC not working in the room shortly after arriving. It was never fixed, so we had a difficult time sleeping. Staff called at 11pm at night - very disruptive. We ordered room service for 8:15 to 8:30 window so we could have a nice intimate morning but were interrupted by a knock on the door at 7:15am instead. No apologies. We asked for eggs over medium but they were runny (nearly raw) and cold instead. Two slim slices of bacon and some potatoes. $80 for that. What a joke. Constant knocks on the door from staff trying to clean the room before checkout time. They didn't speak English so probably couldn't read the DND sign either. The rooftop pool was really a disappointment. Water was cloudy and unappealing. Be aware that the glass wall of the pool goes right off the edge of the building so if it breaks, there's nothing between you and 27 floors down. Not sure how that's even legal. The adjacent bar was dingy and over-priced. I emailed the management to document all of this before checking out (2 days ago) and have yet to hear back. The photos on the website are very deceiving. If you like throwing money away for lousy rooms and service, then stay at the Westin Nashville. Great stays other Westins, but this one was terrible.
Brian
Brian, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
