All the staff we came into contact with were polite and helpful. We stayed in a lodge with view over the loch (L22). The room was cold on arrival, it was November and there was no heating on. It took us a minute to find a radiator and to get the heating going. The room itself was OK, the positives; it was clean, had a lovely large bed, nice view, beautiful bathroom with separate bath and shower. The negatives; the decor in the bedroom really didn’t compliment the room or draw on the surrounding woodland. It was out of keeping with the rest of the hotel and if I’m honest a bit tacky, not what we had expected. The furniture wooden cabinets etc looked like they need some TLC, few marks on the walls and the ceiling at some point had obviously been plastered but was a bit rough. We felt that there were little touches missing from a 5 star experience. The lodge felt a bit too detached from the main hotel. We didn’t really feel that it reflected what we had paid for our stay. Maybe if we had stayed in the main hotel then we would have felt differently. Breakfast was lovely, well cooked and a good range of choice. The spa and pool were also very nice. The changing rooms needed a bit of attention, the showers were missing locks and the shampoo/conditioner etc were all running low.