We couldn't turn off the ac nor change the temperature in the room (there was no remote nor receiver in the room) and I got sick from it.
We contacted the hotel at 10pm about this issue and received a message at 2am stating "we've turned up the temperature to normal"....we had never asked it to be put to "normal" but to be fully turned off. We slept with fleece hoodies and Winter coats on and I still had a sore throat the following morning and was sneezing for the rest of our trip.
Also, the bathroom is not even the size of a closet. As an Interior Designer, I can say that it's not up to American standards.
Moreover, the answers from customer service were appalling. Carlos was ok, but someone else who didn't sign was extremely rude, every conversation made me feel very uncomfortable. For example, we received our check in instructions soooo late, while I had told them that I wouldn't have any internet access past a certain time. They were NOT accommodating. We won't go back.