While we usually count on the ratings at hotels.com to help us plan which one to stay at during our travels, this particular one was a bit of a disappointment. We were super tired after a full day at the nearby trade days, and were just looking to get a shower and collapse. However, I slipped and almost fell in the shower due to inadequate no-slip strips in the tub...a whopping five strips barely 6 inches long each. I have the photos to prove it. Then once we turned the TV off, we realized the fan in the air conditioning unit was rattling...all night. I could have complained and had to pack everything up and move to a different room; but when you're already in bed and all...well, you get the idea. Spent all night with my pillow over my head, trying to drown out the tinny rattle of the AC. For over $190 a night, I expected more from Best Western. But this property is a franchise. Perhaps BW needs to review this place to ensure they are up to their standards...