2/10 - Insatisfatório
5 de jun. de 2025
When I checked in they gave me a room key and sent me to a room that was already occupied. I walked in on someone else.
After that traumatic experience I went all the way back downstairs with all of my bags.
Then without apology they sent me to another room. That room reeked of cigarette smoke even though it’s supposed to be non smoking. So back downstairs I have to go, carrying all my bags again.
Then again without apology they sent me to a room where half the things were broken and it only smelled mildly of smoke (they had left the window open to reduce the smell). It was 10pm and I had no where else to go so I stayed in that third room
I immediately requested to cancel the 2nd nights stay, but they said I had to talk to hotels.com. I spent an hour talking to hotels.com who insisted that there’s nothing they could do and that the hotel itself needs to approve the cancellation. The hotel owner continued to insist that they couldn’t cancel and only hotels.com could cancel it. I spent an hour trying to figure it out that night until past 11pm. Then I had to spend another hour the next morning (waking up at 6am). This is all while I’m supposed to be getting ready for a business conference and have other work to do.
There’s more to this horrible story but the end result is that i had to pay for two nights even though i only stayed one. Turns out hotel manager was lying the whole time and could have easily refunded it. Just greed.
Person at front desk was named Pinal
Adib
Adib, viagem de negócios de 2 diárias
Avaliação de hóspede verificada da Hoteis.com