Disappointing stay, rigid staff, and unfair extra fees
I accidentally booked a double room for 1 person instead of 2. When my partner checked in first and I arrived shortly after, I explained the mistake and offered to pay the extra local taxes. Since room rates are the same for single or double occupancy, this should have been a quick fix.
Instead, the staff refused and forced us to pay a €40 extra fee disguised as a breakfast package. Breakfast on their page was listed at €11–€14, and we had already paid for one person. We didn’t even end up eating it because the selection was terrible, just crepes and croissants with no egg/protein options.
The room itself was awful: extremely small, old, and had a strong transpiration/stale smell. Only the toilet and shower had been recently updated; the rest of the room was in terrible shape.
Very poor customer service, unfair charges, and bad room quality. Would not recommend.