Our rooms were fine. The flooring and bathroom were updated. They are in the process of progressively fully updating all the rooms (the pics you see), but most aren't done yet. The "balconies" are the walkway in front of your room overlooking the parking lot-jutted out a little with some rocking chairs & shared with the other room next to you. Not private at all. All the room doors open to the outside, FYI. Pics don't show. For single young or travelers, may not be ideal. The pool area is nice and well done. It's very loud from the traffic on the strip, but there is a tall fence for privacy. The biggest thing that was upsetting to us was the breakfast. The pictures online are from a RESTAURANT they partner with. You have to walk across 6 lanes of traffic to get to breakfast. And the "free breakfast" is ONLY pancakes - no protein, like eggs, etc that is shown in pictures. It's an additional $8/person for the full breakfast bar. Now, that's a good deal, HOWEVER, this is NOT clear when booking the hotel. So, the lack of clarity of information and the pictures provided is VERY misleading and felt like false advertisement. We called the hotel, but because we booked through hotels.com there was "nothing they could do" for us. So, know the owners do not keep a tight ship on their marketing and hotels.com is not portraying the correct situation in their write up or pictures. We were there for Dollywood, so we chose to let things go. But we will not return to this hotel in the future.