Hotel facilities are perfectly fine. The room was comfortable and clean. WiFi was spotting.
Customer service leaves mic to be desired. Check in was fine, and I asked the person checking me in if it was possible for me to have an extra late check out the next day as I had an awkward schedule and was a time later than 12 at all possible. They were very nice and said it might be as it’s happened before and just to explain and ask in the morning.
I asked in the morning and tried to explain and was told very curtly no, and then asked who told me it was possible. I didn’t know their name, and I’m also not about to get someone in trouble for trying to be helpful. When the manager came back she wouldn’t speak to me directly and also refused. I was told I would have to pay $25/hr after 12 and when I said fine, I’ll do that, they seemed annoyed. Lady at the desk was having a lot of trouble even doing that much, and manager sat right there, not really concerned with being helpful or expediting things. It’s not as if we’re in peak season with a ton of guests. If you’re going to work in hospitality you should try to show some hospitality. Honestly; there’s a big difference between explaining “I’m sorry, but we really can’t accommodate your request because….” And trying to offer some other solution, and just flatly denying people and wanting to nickel and dime them.
If you need any sort of accommodation or customer service, stay else where.