Extreme disappointment
I stayed in this hotel for one night this month looking for a romantic couple getaway. The property is very nice and well decorated but our stay turned into a nightmare with numerous issues arising mainly from the poor management. The following is a list of the issues we faced:
- Rude staff on reception: arrogant and unable to provide any solutions to our problems;
- Room: the room in this so called boutique hotel was almost under the street level on the back side of the property with 3 windows which could not be opened because the valet parking drivers were walking outside and looking indiscreetly inside the rooms;
- Airconditioning: the AC unit was cooling properly however it was so noisy inside the room that we had to turn it off at night. In the warm summer nights of Lebanon and not being able to open the windows as explained before, we couldn’t sleep either way;
- Pool bar: the only entertainment this so called boutique hotel offered was the outdoor pool with the nice view and its pool bar. This Bar had beverages and a very poor selection of drinks, definitely not what you would expect in a boutique hotel like this one;
- Breakfast: Pastries were not fresh and the buffet was very poor, again not the standard of the boutique hotel rates that they made you pay;
- BAD SMELL: Worst issue we had was the sewage smell in the bathroom. As soon as we opened the water in the shower, a horrible waiste water spread in the room. Just horrible.
Best,
