If I could give this experience zero stars, I would.
This hotel is not at all like advertised. Door that opens to the outside has a huge gap in it, where someone could easily break in or kissing bugs that spread chagas disease could easily enter. Peeling paint in the bathroom with toilet paper stuffed into the strike plate on the door. Grime dripping down the wall to the left of the entrance door. Everything in this room looked like it was there since the 70s. Parking lot had only 3 or vehicles in it, and for good reason. See the photos for yourself.
After seeing the room, I told the front desk about the unsanitary and unsafe conditions and asked for a refund…only to be told since I booked through a 3rd party (hotels.com) they couldn’t do anything and I needed to take it up with hotels.com. I left immediately, booked another hotel nearby for my stay, and reported the incident to hotels.com. Today, I received what amounted to a sorry, there’s nothing we can do email from hotels.com since the hotel manager won’t entertain a refund. The photos speak for themselves. Don’t say you weren’t warned.
My recommendation: Book directly with your hotel of choice to preserve your consumer rights