Check in was great even though it was a woman who was new at doing so. She attempted to get her boss who just took off when we walked in, because she didn't know how to add a second CC for incidentals. She eventually let us in our rooms. Later, we came back after dinner to entry cards not working. The manager was there telling us he locked us out so we could add the second card. Fine, that was a little abrupt, but no big deal. Still not sure why I had to produce a second or different card than the one I booked with, but whatever. What rubbed us the wrong way was earlier when we were unloading our car and bringing stuff in, he came back and was basically scolding her for not doing something right, and it was awkward, embarassing, and very poor 'managing.' Dude needs to be taught professionalism. Later that night when we were trying to sleep, around 9:45, the same manager was in the hall, right by our door, yaking with someone loudly...for 15 minutes until my wife opened the door to look and maybe hint that people are trying to sleep. Anyway, the lady helping us was outstanding, great smile, welcoming, and started our stay off right. Then that dude kinda ruined it. Oh, he was outside our window later talking. Glad I brought foam earplugs with me. Parking lot was a little...scary...had to bring the truck rifle into the hotel for safety.