We rented a 3 bedroom suite for a family of 5. My wife and myself were in the Master, my mother-n-law and daughter were in another room and finally, my son was in a room to his self.
Despite the horrible weather, we enjoyed the pool and movie theater that were on the hotel grounds for two days. Our issue started on day 3 when my Mother-n-law noticed a bed bug on the wall in her bedroom. My daughter started complaining of bites on her hand. I captured the bug in a plastic bag and we brought it down to main office. They told us that we needed to contact Funquest directly, which we did.
The manager that answered the phone at Funquest seemed unfazed and unapologetic that our unit had bugs. He offered us a "comparable" unit in another building. We visited the new unit which was smaller and outdated. I called Funquest back and was told that it was the same square footage and the only unit they had left. We went back and forth about the issue and I was told that I could request a partial refund from Expedia minus the two days and a cleaning fee. We were beyond outraged. We contacted Expedia, who contacted Funquest to see if something else could be done. No such luck... We washed our clothes, packed our things and loaded up our rental like a homeless family. We had to drive around in a full car until we found a new place.
To date, my daughter and Mother-n-law have over 20 bites on them. Do not deal with Funquest or Windsor Hills until they get their act together!