Staff were nice, professional. The shuttle bus from Hong Hong Station was on time and efficient, both to and from the hotel. View from the deluxe room, 16th floor was quite nice with beautiful cityscape and some water visible. Housecleaning kept the room clean. I would like to have hard wood floors; the carpet was ok, but carpet becomes quite dirty, makes me uneasy. The bed was not comfortable, it was hard; it seemed dated. And it made my hips and back sore during the 4 nights. Only 2 pillows on the bed, but more were brought promptly upon request from housekeeping. I vastly prefer hotel rooms that have a window that at least opens a little to allow fresh air in; this hotels windows are sealed (apparently for safety). The air con was ok, but also seemed dated. Would give 5 stars if windows at least opened a crack, and bed was updated. Location of hotel is excellent for my needs