We arrived at 8:15pm. Nobody at the reception even if the check-in hours are until 10pm. Front door is closed. No check-in information on room number, key box provided prior to arrival or on site. Nobody answers to the phone number provided. Went by car to their other property, the cliff hotel, and same thing, Nobody at the reception, hotel and the reception are empty, no staff, nobody answers the phone. Tried to call hotels.com, they are not able to help as the management of the hotel is not answering the phone. Finally got someone on the phone by the 7th attempt and they gave us the room number and lock code without apologizing. No towels in the room, lock on the door does not work. Finally got someone to go over the Cliff hotel to send us towels. The employee apologized, said that several clients are complaining of the poor management of the hotel. Avoid booking this hotel at all costs. Would not book the Cliff hotel either, same inept management, no one at the reception or answering the phone.