4/10
My room was on the second floor and my window was above what appeared to be the pool pump or some other large piece of machinery. There was a constant rumble and whine that was very loud in the room making it difficult to sleep. Around 11 PM I talked with the front desk person and complained about the noise. They did not seem surprised about the complaint. I asked to be put in a room away from the pump. The person said the only other rooms available are rooms near the pump. Apparently this is a known issue and they try to fill the rooms away from the pump first. I asked if they could shut the pump off and they said no there is nothing they can do about it. No other solutions were offered like offering a full refund and assistance to find another hotel.
David
Viagem de 1 diária