While the front desk staff was courteous and helpful, several issues during my stay fell below IHG standards. The room had a loud AC, lukewarm shower water that never got hot, a broken soap/shampoo dispenser left on the shower floor, and a loose fridge seal. A small roach was also seen near the microwave, and housekeeping failed to replace the shower mat on Saturday.
Breakfast service was disappointing. Although breakfast was advertised to start early, on Saturday only eggs were ready by 7:30 a.m., and the juice machine wasn’t working. In contrast, Sunday’s breakfast was fully stocked, showing Saturday’s limited options were not typical.
I booked this hotel so my son could rest well and have a full breakfast before his sports tournament, but the maintenance issues, cleanliness concerns, and breakfast service failure made for a poor experience. I have photos and a video of the issues and respectfully will be requesting a refund for this stay.