This hotel is a scam, you would do best in staying somewhere else and save your money.
First of all i dont know how they can be rated as a 5 star hotel, maybe 2 star tops.
I booked a Deluxe pool villa for 4 nights , the villa was very run down, not maintained at all.
Broken interior in the villa, poor and old AC unit.
Bathroom was disgusting and not clean at all.
Pool was not clean either and had plastic floating around on the bottom.
In general just broken, run down and unclean.
We checked in and only stayed a couple of hours before we checked out, first time in my life i have ever done that at a hotel.
The electricity went out in the whole complex since they have no backup, it became very hot in the villa without a functioning AC and it was still out when we left so i don’t know how long it actually lasted but minimum a couple of hours.
Seen other reviews saying they had no AC for a whole night.
The staff was rude and unwilling to help out at all, not even trying to see if we maybe wanted to change villa for example, which would have been the least they could offer seeing the state of ours. When we checked out they just stated no refund at all, but it was bad enough for us to just leave anyway and not stay one minute longer then we had to.
I dont know how many of the reviews can be positive and a good rating in total, i would trust the bad reviews much more then the good ones when it comes to this place.
Do yourself a favor and book another hotel to stay at!
