Our stay at the Days Inn in Waco was extremely disappointing and uncomfortable. From the moment we arrived, the neighborhood surrounding the property felt very shady and unsafe.
The front desk provided confusing directions on how to find our room, and we had to drive around the property multiple times before locating the correct entryway. Our room was upstairs, and there is no elevator, so we had to carry all of our luggage up two flights of stairs. Access to the upstairs rooms is through a keycard entry, but there is little to no clear guidance on how room numbers correspond to where the upstairs rooms are located.
On the way upstairs, we noticed large gashes/openings in the ceiling, making the building look old and poorly maintained. The hallways smelled strongly of marijuana in the evening, and by the next morning they reeked of cigarettes.
Inside the room, it initially appeared relatively clean, but we quickly noticed stains on the pillows and bed sheets. We also found a roach on the bathroom sink, which was extremely unsettling. After showering, we realized the carpet in the room was sticky when walking on it barefoot, raising serious concerns about cleanliness.
The air conditioner was confusing to operate, and the room was freezing upon arrival. It took us 10–15 minutes to figure out how to get the heat working. The coffee provided in the room was very poor quality, and the bathroom only included the most basic toiletries.
Breakfast was also a major disappointment.