We are Palm Springs aficionados and have stayed at the Del Marcos several times over the years, including Christmas. This time around, Del Marcos was price prohibitive so we chose The Three Fifty, which is under the same management and next door to Del Marcos. What we realized is when a corporation takes over, the quality SIGNIFICANTLY deteriorates.
We wish the Kirkwood Collection execs would stay in our room, PAY FOR IT, and experience what we experienced: a run-down, overpriced, understaffed hotel. The rooms weren't horrible, but everything was incredibly worn, the plaster was broken, the paint was chipped, the pillows were flat.
We told them we wanted our room cleaned, it was not. When we went to get towels that evening, we could tell the sweet boys at the desk were overworked. They had to check-in all three hotels, including Del Marcos. Now we know NOT to stay at Del Marcos - which was priced at $600 a night that week.
Since there is no staff at the hotel itself - it just felt abandoned, cheerless and depressing. The empty room that housed the coffee and muffins in the morning was extremely depressing. I didn't even know that was where to go, because there was no sign that said it was the lobby. It house unused desks, and was completely lackluster.
The kitchenette was efficient - they gave us utensils, bowls and paper towels which was useful.
This is what happens when a corporation takes over, they just don't care. We should have read the other reviews.
