I booked a 9-night stay at Waikiki Beachside Hostel through Hotels.com, expecting a comfortable and safe environment. Instead, I encountered one of the worst lodging experiences of my life.
Upon arrival, I was assigned to a room that was filthy and reeked of an unbearable odor. Despite this, I left my belongings and went to find parking, only to discover that the hostel doesn’t offer any. When I returned, I was shocked to find a man sleeping in my bed, spitting in all directions. Turning on the light revealed that all four beds were occupied.
I reported this to the front desk, but the staff insisted it was impossible. After accompanying me to the room and witnessing the situation firsthand, they still refused to remove the unauthorized occupants. Instead, they told me to contact Hotels.com for a new room assignment.
Hotels.com was of no help, providing only empty responses without any real solutions. The hostel’s alternative was to offer me a mattress on the floor, right next to the man who had been spitting. Unwilling to subject myself to such conditions, I spent the night in my car.
To salvage the remainder of my trip, I had to pay $1,400 for two nights at a nearby hotel. Both Waikiki Beachside Hostel and Hotels.com ruined my vacation and strained my finances.
The hostel was chaotic, dirty, and filled with intoxicated individuals. The staff was unhelpful, and the management showed a complete lack of responsibility. I strongly advise against staying here.
