The Marmara Park Avenue

hotel muito bom, mas que no site se coloca como hotel cinco estrelas e na realidade não possui esta categoria. Meu quarto era pequeno e irregular sendo mal dividido, e depois me disseram que o hotel era um prédio adaptado. Possui bons amenetis e pessoal educado.

Excelente escolha. Midtown. Metroà porta. Bem decorado. Staff prestável e agradável. Para repetir

I love this hotel it’s nice and clean

We booked a deluxe guest suite and expected what the photos on hotels.com and their own website displayed. Unfortunately when we arrived to our room it was a completely different room. We expected a room with: A) Balcony B) Living/Guest Area (separate) When we arrived we received a studio layout with “NO” guest area or balcony. Ordinarily I contacted reception about my concerns and I was quickly told that the room in the photos would cost an extra $150 USD per night! I quickly shot that down and said that they are not able to charge me an extra fee for a room that I was already expecting and was originally sold, they mentioned that the balcony and living area rooms are in high demand so they have to add a surcharge, I advised the hotel that they need to have a different room category and not lie and cheat people if that’s the case. He then listed all of the amenities and features of the room and said they were the same, to which I replied that the photos are all that customers are going by, not the amenities list. I said I would complain further if it wasn’t resolved and he came back to offer a $50 USD per night fee instead which I reluctantly took as we had no other choice and were not prepared to stay in a studio apartment. To conclude, we were very disappointed with how this hotel tries to bait you into a better room dishonestly and then charge you room upgrade fees to get what you originally expected. Very unprofessional and poor ethics.

I make a reservation for me and my boyfriend. I was very disappointed when I check-in, I ask to use Spa but unfortunately was closed due COVID 19. I wish I get noticed from Hotels.com before I made a reservetion. Anyway, I had a great time. Thanks to front desk concierge. VB

The AC didn’t work, they had to come into my room at 1:20am to fix it and even then did not work properly

Front desk was wonderful

I was there solo to be able to visit my sick son at the hosp daily. I was shocked, they did not clean the room everyday. I was there a week. they cleaned 1 time, because I asked. It was like pulling teeth to get a clean towel or coffee. When I called down to ask for a fresh towel and coffee (they said, we are not giving out fresh towels or coffee....I did laugh in the phone. My husband picked this hotel for me, paid a lot of money, He chose based on location to the hosp, since I would be walking there daily. I did ask for a refund on the everynight resort fee..they gave me $33 back..... my bill was over 1,000..I know its covid, but no pool, could not into fitness center, it was booked... the roof was unlocked, so I was up there..I brought my own drinks. I believe the roof was open a couple days? not sure the the resort fee is for? I have stayed in many hotels since January 1st.. My son has been in the hosp since then. I travel to many countries and this is the first time I ever wrote a review on a hotel. very disappointed......

Great and very friendly place Specially during this tough times Highly recommend