Disgusting Room, Arrogant Management ā Never Again
This was my first ā and last ā stay at this hotel.
I arrived to find my room hadnāt been made up. This was inconvenient, but I called after hours and was moved.
The new room was even worse. The toilet was filthy, unflushed, and disgusting. I took photos and immediately sent them to management.
It was too late to leave, so I stayed the night. First thing the next morning, I met with management in person, expecting a sincere apology and proper compensation.
Instead, I was met with arrogance and excuses. Their response? āThatās strange.ā
No ownership. No genuine concern. Just an insulting offer of a token āgoodwillā gesture- a discount on future stays ā as if Iād ever return. I asked for more than a token off to stay an extra three nights. They refused.
This wasnāt a small mistake but a health and hygiene failure. And even with photographic proof, they shrugged it off.
Shakira Management doesnāt care about customer experience, cleanliness, or accountability. Theyād rather lose business than admit fault or offer a meaningful resolution.
Avoid this place entirely if you value basic hygiene, respect, or decent service. Itās not just substandard, itās disgraceful.