Only 1 person staffs the office, and he was constantly going on break and making people wait. This is ridiculous for a hotel of this size when people are checking in constantly. When I arrived the sign said Back in 15 minutes.There were 3 parties that needed to check in, so I waited an unacceptably long time which made me late for my event nearby. The room I was assigned hadn't been cleaned, so I immediately went back to the office only to find a new sign up saying Back in 30 minutes! I banged on the window and the guy finally came to help me, but he complained that he wasn't getting paid to help me because it was his lunch break. That's not my problem. While waiting I saw a young lady in a very short skirt, thong underwear, and high heels saunter across the parking lot heading for one of the rooms. It's that kind of neighborhood. Most of the other guests I saw there looked very sad and beaten down by life, as though this was their last stop before homelessness. The new room I was given had a broken AC unit; all the buttons were busted out so I couldn't turn it on. The location is excellent and the view on the water is magnificent, but the hotel itself is a disaster.