The virtual check in kiosk was a hassle, the representative tried to charge me an extra $10 for my travel companion that was listed on the reservation. The room we were assigned to smelled horribly like smoke and the door looked like it had been pried open. We went to see about a different room, the front desk representative was great. She gave us another room. The key didn’t work when we got to the 2nd room so i had to go back to the office, they gave me another key, which didn’t work either. We went back to the office, she came and let us into the room which smelled even worse than the first one. We were debating on staying, and then we found a dirty towel in the restroom. We went down to the office and she canceled our reservation, but said the reservation was made through Expedia for a different amount than what i paid through hotels.com. I am hoping for a full refund to my card.