Verificada
2/10 - Insatisfatório
23 de jun. de 2026
Do not stay here. Our family experienced severe structural and sanitary issues that made our room uninhabitable, and management went silent once pressed for corporate accountability.
The Major Issues:
Flooding & Leaks: Water was actively seeping up through the floor seams upon check-in. By morning, a second leak developed next to the toilet, pooling yellow/orange fluid across the floor. Management downplayed a failed toilet wax ring as "clean water," ignoring the obvious health hazard.
Poor Hygiene: There was an active ant infestation at the lobby coffee bar area.
Management Failure: While the General Manager issued a full refund, he completely ghosted us the moment we requested a corporate incident tracking number and insurance details.
They are quick to issue a refund to make a liability problem go away, but they lack operational accountability.
Avoid this property.
Nathalie
Nathalie, viagem de 1 diária