JW Marriott Houston Downtown

Noticeably absent from this top-tier hotel are two things. A taxi line with taxis ready to transport guests to the airport or wherever early in the morning on departure, and second, coffee in the lobby.

Lovely stay! Immediately was put at ease - the staff took great care of us. It was a quiet weekend and they upgraded our room and were very kind to give recommendations and help us to relax. Well kept up hotel which is in a really awesome part of downtown, we will be back again!

Jamal at the front desk was so friendly and went out of his way to help out anytime we had a question. He made us feel like family. We are lifetime customers.

Nice hotel for sure. Five Star, but not at the top of the rating becuase it's an old building with a limited floor plan. Like width of hallways, size of elevators...etc.

Our experience for breakfast was not good. My family of 6 ordered the breakfast bar which cost us $168.00 for breakfast food. The food was cold, and not very desirable. Waitress could have cared less about us. We asked for items to be cooked because the breakfast bar did not have them made, and we never received the food. Then she added her own gratuity to the bill. For a breakfast bar? . She only served us coffee. Nothing else. She made $35 off of us for doing very little. Loved our rooms and everyone else we made contact with at the hotel . The restaurant however was way below our expectations. If a hotel cannot provide great food for their guests there is no need for us to return. Very disappointing.