2/10 - Insatisfatório
22 de abr. de 2025
I booked a room with in-room safe. After I checked in I found out there is no safe in the room. I came to the front desk and the receptionist told me that the room type that I booked doesn't come with safe. Then I showed the detail of my booking that clearly shows in-room safe. Then they changed the story blaming Expedia giving wrong information. When I asked to switch a room with safe, the one looks like on-duty manager told me they are fully booked. It does not look true to me from my observation. I also tried to book the same hotel and it showed rooms available.
There was one drunken guy next door making noise even pass 2 am. The wall is not sound proof.and there was nothing been done about this guy although the staffs are aware.
I have been staying in different hotels the same area several times and this time B7 gave me the worst experience. .
Weifeng
Weifeng, viagem de 1 diária
Avaliação de hóspede verificada da Expedia